Leon Burby is the Global Sustainability Lead for Operational Excellence at HSBC, where they currently focus on enhancing business performance through sustainability initiatives. Previously, Leon held various roles at HSBC, including Vice President of Operational Excellence, where they led cross-functional initiatives aimed at process improvement and efficiency. Leon gained a Master of Business Administration in Customer Service Management from ISBM from 2011 to 2013. Recognized as a visionary leader, Leon has a strong background in training, people development, and optimizing operations to deliver high-quality customer service.
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