Lily Li is a business management professional with 15 years of experience in contact center and wholesale banking operations, currently serving as the COO for IWPB at HSBC. They have demonstrated a strong ability to enhance productivity and operational efficiency, significantly improving customer experiences throughout their career. Having held various roles at HSBC, including Manager of the Contact Centre and Team Manager for Central Support Functions, they have proven expertise in team management, stakeholder engagement, and strategic problem-solving. Additionally, Lily is a certified COPC facilitator, having led initiatives that resulted in improved service delivery and talent retention.
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