Lizzie Queen

Lizzie Queen (nee Mason) is the Head of Telephony UK at HSBC, where they lead operations and transformation in the regulated financial services sector. With a robust background, Lizzie previously served in various roles at Lloyds Banking Group, including Senior Manager in Recoveries and Operations. They also held positions at Capital One as Director of Customer Service Delivery. Lizzie earned a Professional Diploma in Banking Practice and Management from ifs University College and an Associate Chartered Banker Diploma from the Chartered Banker Institute.