Madhurima Ghosh is currently a Senior Software Engineer in the Service Insights team for HSBC, where they oversee global services onboarding, maintenance, and reporting. With 18 years of experience in ITSM, Madhurima has held various roles including Senior Analyst and Assistant Manager at HSBC, and Senior Technical Associate at Wipro Limited. They have obtained certifications in Scrum Master and ITIL V4, and are currently pursuing COBIT training. Madhurima holds a Bachelor of Business Administration from Techno India, Kolkata. Outside of work, they enjoy painting, traveling, adventure sports, and trying new cuisines.
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