Mark Johnson is currently the Head of Payment Cards Utility at HSBC, where they lead transformative initiatives within the payments sector. With extensive experience as a transformation programme director, they have successfully managed complex change programmes with a focus on quality, innovation, and commercial objectives. Mark previously held senior executive roles at institutions like Bank of America and NatWest Bank, where they honed skills in business integration, risk management, and customer value strategies. Their career has been marked by a commitment to enhancing operational performance and driving strategic change across various financial services. Mark holds a reputation for strong leadership in team development and project management within the banking and payments industries.
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