Michelle Ho

Senior Manager, Global Complaints Strategy

Michelle Ho is a retail and banking professional with experience in customer propositions and digital transformation. They have held various positions, including Assistant Manager at Citi and Digital Insight Activation Manager at HSBC, where they demonstrated a proven record of collaboration with both back office and frontline teams to achieve strategic business goals. Michelle is an innovative thinker, passionate about leveraging customer-led insights to drive transformation in the banking sector. They earned a Bachelor of Business Administration from The Chinese University of Hong Kong and participated in an international student exchange program at Clemson University.

Location

Hong Kong, Hong Kong

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