Monika K. is currently the Head of Decisioning - Omni Channel in Commercial Banking at HSBC UK, where they lead initiatives that leverage data science and AI to optimize customer channel management. Prior to joining HSBC in 2022, Monika worked as a Lead Business Architect and Decisioning Architect as a freelancer, collaborating with numerous clients in various industries from 2012 to 2022. Their earlier roles include Principal Consultant at Comet Global Consulting and Real Time Decisioning Analyst at O2. Monika holds a Master of Computer Applications from the University of Jammu and has cultivated extensive expertise across the banking, insurance, telecom, and other sectors.
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