Naina Sharma is an AVP at HSBC, bringing over 10 years of diverse experience in commercial and retail banking with a focus on customer relationship management and process analysis. Previously, Naina held roles at Citi as a Lobby Service Manager and Senior CCO, where they contributed to service delivery and customer loyalty initiatives. Naina's educational background includes an MBA in Human Resources Management and an MA in English Language and Literature, both completed at institutions in Meerut.
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