Nikki Todner is a seasoned professional with extensive experience in IT service management and operations, having worked at first direct from 2002 to 2006 in various roles including IT Service Support Manager and IT Helpdesk Manager. Currently, Nikki serves as the Portfolio Lead for Global Ops and Automation at HSBC, where they manage teams and oversee the delivery of global development environments. Nikki's past roles involved leadership in IT transformation and strategic initiatives, contributing to high-profile projects such as the migration of development environments and enhancements in security protocols.
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