Phil Harvey is a Director at Torak Solutions and a contact centre transformation specialist with over 25 years of experience. Currently, Phil oversees the global contact center transformation for HSBC, facilitating a transition to Genesys CX Cloud. Previously, they served as a Senior Project Manager at BT Global Services, leading implementations of virtual contact centre solutions, and held multiple roles that included managing significant projects for clients in various industries. Phil has a BTEC in Electric and Electronic Engineering from the University of Leeds and holds several certifications in project management.
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