Punit Chhatpar is an innovative and resourceful professional with over 19 years of experience specializing in Workforce Management and Capacity Planning. Currently serving as the Head of the Global Control Tower at HSBC, Punit previously held the position of Vice President for India WFM at Barclays from 2008 to 2022. With extensive expertise in the BPO sector across various domains, Punit focuses on enhancing business efficiencies through technology enablers and has experience in establishing Workforce Management centers of excellence and implementing robotic process automation. Punit earned a degree from Smt Mithibai Motiram Kundnani College of Commerce and Economics from 1994 to 1999.
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