Qamariya Ibrahim has extensive experience in the banking and customer service sectors, with a career spanning over two decades. Starting as a Team Leader at Emirates Group from September 2000 to June 2003, Qamariya ensured high service levels and resolved customer issues. This role was followed by a position as Service Quality Officer at Emirates Bank, where guidance on service standards and training for new hires were provided. From January 2009 to July 2010, Qamariya served as Regional Manager for Customer Experience & Service Quality at HSBC, overseeing a customer-centric culture and enhancing service delivery across the MENA region. Progressing through various roles within HSBC, including Branch Manager and Head of Retail Distribution, Qamariya has effectively managed teams, developed financial strategies, and implemented customer experience initiatives to drive growth and satisfaction.
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