Rahul Sinha is a specialist in Service, Operations, and Risk Management with over 21 years of experience in managing IT Service Management projects. They have held various roles, including Vice President at HSBC, where they lead Payment Investigations for cross-border payments while utilizing data analytics to drive service standardization. Previously, Rahul worked at Infosys as a Lead Consultant, handling ITSM projects and developing thought leadership content. Currently pursuing an MBA in Business Analytics at SVKM's Narsee Monjee Institute of Management Studies, they continue to excel in defining global performance management processes.
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