Richard Hay is a Business Architect and Senior Business Analyst with 10 years of experience in strategic operational planning and process governance across various sectors, including automotive manufacturing and telecommunications. They hold a BA (Hons) in Business from the University of Wolverhampton and an HND from the University of Portsmouth, as well as TOGAF 9 certification. Richard has excelled in managing large enterprise transformation programs, notably in HR process design using ARIS software, and has held prominent roles at prestigious organizations such as Jaguar Land Rover and BT. Currently, they serve as a Process Architect at HSBC, focused on implementing process governance within the ARIS toolset.
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