Rob Orsini is a seasoned leader currently serving as the Regional Head of Contact Center Technologies for North America at HSBC, a position held since 2014. With extensive experience at HSBC since 1995, they manage various technologies including IVR, CTI, and workforce management. Rob has demonstrated expertise in fostering department turnarounds and enhancing operational efficiencies through strategic planning and innovative solutions. They hold a degree from Buffalo State College, where they studied from 1990 to 1994.
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