Ryan Shen

Ryan Shen has accumulated extensive experience in risk management and dispute resolution across various leading companies in the financial sector. Beginning with American Express Sdn Bhd as a Senior Dispute Analyst from February 2014 to February 2017, Ryan transitioned to a Fraud cum Risk Officer role at Gkash Sdn Bhd, followed by a significant period at iPay88 as a Senior Risk Executive from June 2017 to March 2020, where Ryan focused on analyzing suspicious transactions and supporting merchants. Subsequently, at i-Serve Group of Companies, Ryan served as a Fraud Manager and then as Manager of Dispute Management, honing skills in fraud rule implementation and dispute resolution. Most recently, Ryan worked at Public Mutual Berhad as a Senior Executive in the Dispute Resolution Unit from July 2022 to December 2023 and is currently serving as a CLM Associate Analyst at HSBC. Ryan holds a Bachelor's degree in Economics from Northern University of Malaysia, obtained in 2014.