Sam Phillips-Lord is a seasoned professional in customer experience and insights, currently serving as the Global CX Transformation Manager at HSBC since September 2024. Prior to this role, Sam held various positions at Hastings Direct, including Senior Customer Insight Manager and Senior Operational Insight Manager, from May 2021 to September 2024. Experience also includes working as a Customer Experience Delivery Manager at BT Group from September 2019 to May 2021, and as Customer Experience Insight Manager for UK & EMEA at Experian from October 2018 to June 2019. Sam's career began at E.ON UK, where multiple roles were undertaken from September 2008 to September 2018, including Senior Voice of the Customer Manager and Customer Experience Insight Manager. Sam earned a BA (Hons) in Accounting and Financial Management from Sheffield Hallam University between 2005 and 2008.
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