Sarah Wong has over 15 years of experience in customer experience, digital transformation, and strategic development within the financial services sector. Key roles include Insights Manager at Aviva Asia, Customer Experience & Service Manager at Navigator Investment Services Limited, and CBG Customer Experience Manager at DBS Bank, where responsibilities included enhancing service quality and managing customer satisfaction initiatives. Currently, Sarah serves as Head of CX and Design at HSBC Life, following her tenure as Lead of Digital Program at Singlife with Aviva. Educational qualifications include a Master's in Global Business Analysis from Alliance Manchester Business School and a Bachelor in Marketing and Ecommerce from Queensland University of Technology.
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