Sarah Youssef is the Head of Wholesale Servicing Operations with over 12 years of experience in banking and financial services, particularly in managing operations and business risk for Collections and Fraud Operations. They previously served as the Head of Collections and Fraud Operations at HSBC, overseeing the MENA region and enhancing customer engagement. Sarah began their career at Etisalat as a customer service representative before progressing through various roles at HSBC, including Assistant Manager and Operations Manager. They hold a Bachelor of Commerce in Foreign Trade from Helwan University Cairo.
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