Saurabh Shah is a Senior Consultant at HSBC Technology India, bringing over 14 years of experience in IT service delivery and operations. With a comprehensive background in project and program management, Saurabh has a proven track record in aligning service strategies with organizational goals and enhancing service lifecycle management. Previous roles include Assistant Enterprise Service Manager at Orange Business Services and Enterprise Customer Service Manager at Fiserv EFT. Saurabh holds a Bachelor of Engineering in Mechanical Engineering from Deakin University and a Diploma in Production Technology from Bhausaheb Vartak Polytechnic, complemented by ITIL and Six Sigma certifications.
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