Shernil Silva

Shernil Silva is currently the Site Head of Contact Center at HSBC Malaysia, bringing over three decades of experience in financial services. Previously, Shernil held the positions of Head of Transformation for Wealth and Personal Banking at HSBC, as well as Head of Distribution at HSBC Sri Lanka. Shernil's extensive background also includes serving as the Head of Contact Center and Direct Channels at a leading international bank from 2007 to 2021. Shernil earned a Master of Business Administration from the University of Southern Queensland and holds an Associate's degree from the Institute of Bankers of Sri Lanka.