Sidharth Nag is a seasoned professional with over 24 years of global experience in Collections Operations and Transformation, currently leading Collections at HSBC’s Global Service Center. They have successfully driven transformation via Robotic Process Automation (RPA) and Artificial Intelligence (AI), focusing on optimizing customer journeys and streamlining operations. Formerly the Vice President Operations at NatWest Bank, Sidharth implemented innovative strategies that enhanced efficiency and customer satisfaction. They hold a Bachelor of Arts in English Language and Literature from Delhi University.
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