Sohail Syed is the Head of Service Mapping for Wealth and Personal Banking at HSBC, where they have held multiple roles, including Vice President of Wholesale Strategic Business Change and AVP of Service Quality. Sohail began their career as a Customer Service Executive at 24x7 customer and has since progressed through various positions at HSBC, gaining extensive experience in process consulting and change delivery. They hold several certifications, including SAFe Agilist and Lean Six Sigma Black Belt, and are currently pursuing a Bachelor of Science degree at Osmania University.
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