Susan Smith is currently the Head of Business Continuity Management for the Group Service Centres at HSBC Global Banking and Markets, a role they have held since 2014. Smith previously owned Keystone Continuity from 2006 to 2013 and worked in business continuity at Lloyds TSB and HSBC from 2010 to 2013. With extensive experience in business continuity planning and incident management, Smith has played a significant role in enhancing operational resilience within the banking sector.
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