Thomas Hayes

Thomas Hayes is a Senior Manager in Technology Control at HSBC, where they currently oversee key initiatives. Previously, they held roles at Barclays as a Technology Risk and Assurance Manager, and at BNY Mellon as Vice President of EMEA Technology Governance. Their early career included significant experience at Nomura, where they led operational risk and service management functions, and at RBS, managing service risk and incident management processes. Thomas's expertise spans change management, problem management, and technology governance in the highly regulated financial sector.