Tracy Hanna is a strategic leader currently serving as the Head of Operational Resilience for HSBC Bank Plc and Europe, where they enhance the resiliency of products and services. Previously, Tracy held various roles at the Royal Bank of Scotland from 2006 to 2010, including Executive Assistant to the Director of Group Business Improvement and Manager of Executive Projects. Tracy's extensive experience at HSBC also includes positions such as Head of Reporting Operations and Secretariat for Global Operational Risk, and Chief Operating Officer for Operational and Resilience Risk. Tracy earned a First Class BSc in Business Management and Consumer Studies from Queen Margaret University in 2000.
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