Tracy Hendricks is a senior leader and payments expert with extensive global experience in financial services, including roles at American Express, Santander Consumer Finance, and the Royal Bank of Scotland. With a B.Eng and B. Com in Manufacturing Engineering from The University of Birmingham, Tracy has held various key positions, focusing on marketing, product development, and transformational projects across the UK, Canada, and the USA. Currently, Tracy serves as the Head of Unsecured Portfolio at HSBC, leveraging a deep expertise in driving product innovation and customer retention. Additionally, Tracy is passionate about coaching and mentoring others in the industry and has a love for horses.
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