Urmi Nair is the Vice President and Head of SME and Quality for WPB KYC Operations at HSBC, where they are responsible for establishing and managing the SME function for Consumer Banking. They lead a global team across various GSC locations and oversee process operationalizations, policy updates, and error trend analysis. Urmi's previous roles include Assistant Vice President in KYC UK, and AVP for Customer Service at HSBC, along with experience at Max New York Life Insurance and India Today. They hold a Bachelor of Science degree in Economics from Calcutta University.
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