Vance Young is currently the Regional Head of End User Services Operations - Americas at HSBC Technology, having transitioned from a Vice President and Senior Manager role in Client Support & Delivery, where they led Level 2 desktop support across various banking sectors. Vance's extensive experience at HSBC from 1997 to 2019 involved managing desktop hardware asset management and influencing service quality for support teams. They earned a Bachelor’s Degree from New York University and attended Stanford University Graduate School of Business for further education.
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