Vinod Chandra is currently the Assistant Director of Data, Analysis, and AI at HSBC International Wealth and Premier Banking, overseeing key reporting and analytics functions. Previously, Vinod held various roles at HSBC, including Manager of Reporting and Analytics and Assistant Vice President, managing extensive contact center staff and operations across multiple markets. Earlier in their career, Vinod led teams and managed reporting processes at KocharTech and Spanco BPO, contributing to performance metrics and operational dashboards. Vinod’s career spans roles focused on workforce management and data analytics, highlighting a strong background in the contact center industry.
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