Wayne Smart is a seasoned professional with over 10 years of experience in business transformation and change management. Currently serving as a Senior Change Manager at HSBC, Wayne focuses on launching strategic Global IT Helpdesk Support programmes and enhancing operational efficiency through automation. Previously, Wayne has held various roles, including Change Manager at the Royal Bank of Scotland, where they successfully implemented a group-wide SAP ERP platform. Wayne's educational background includes a Master's degree in Music Business Management from the University of Westminster and multiple project management certifications.
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