Webber Zheng has over 15 years of experience in large operation center management, including 13 years in team supervision and 10 years in collection team leadership. They served as the Head of Credit & Fraud Control Services at HSBC in 2021, having previously held the position of VP Consumer Banking Collection Head at Citibank from 2011 to 2018. Webber has demonstrated a strong capability in people management, operational strategy, and process improvement across various roles, excelling in a multicultural environment. Their expertise also includes system migration and team performance optimization, showcasing a collaborative approach to achieving business objectives.
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