Yuverani N.

Yuverani N. is currently the Vice President of Sales and Retention at HSBC, where they oversee daily operations of outbound and inbound calls while ensuring the team meets all KPIs. With over a decade of experience in customer loyalty and sales, Yuverani has previously held management positions at FWD Insurance and Hong Leong Assurance, where they focused on team coaching and optimizing sales processes. Their background includes roles at several banks and insurance companies, where they cultivated expertise in sales tracking, dispute handling, and team motivation. Yuverani's commitment to excellence in service is evident from their leadership in establishing industry benchmark contact center operations.