Nurser D. is an experienced professional in organisatieadvies, interim management, training, and team coaching, currently working at Connectlead BV since July 2015. In the role of Programmamanager CX at HTM Personenvervoer N.V., Nurser focuses on enhancing customer experience by establishing agile methodologies within multidisciplinary teams. Additionally, Nurser serves as Directeur strategie en ontwikkeling at Jade groep, a coaching company dedicated to team development. With previous positions including Programmamanager financiële processen and Adviseur procesmanagement at HTM Personenvervoer N.V., as well as project management roles at Rituals and Shell TapUp, Nurser has consistently sought to improve operational processes and customer satisfaction. Education includes an MBA from Business School Nederland and various leadership and coaching certifications.
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