Liam Williams currently serves as the Chief Customer Officer at Juno since August 2025 and is an Executive Member at Pavilion starting from April 2021. Previously, Liam held the position of Chief Customer Officer at Kandji from November 2019 to August 2025, where significant growth was achieved by establishing global Customer Success and Support organizations. Prior experience includes roles at RetailOps as Senior Vice President and Director of Customer Operations, notably increasing Net Promoter Score by over 50 points and enhancing Customer Satisfaction scores by 30 points. Additionally, Liam contributed to Apple from November 2009 to October 2018, focusing on the development of modern Customer Support experiences. Educationally, Liam holds an Interdisciplinary Studies degree in Technology Management from Northern Arizona University and has a background from San Diego State University.
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