Alaa Hamdan

Alaa Hamdan, MBA, is a data scientist and telecom expert with over 18 years of experience in customer experience management, network analysis, and performance management in the telecom industry. Currently serving as CEM Manager at Huawei, Alaa previously held positions such as NW Performance & Service Quality Assurance Manager at Umniah, where significant achievements included developing a real-time performance reporting module and applying machine learning algorithms for problem detection. Alaa's educational background includes a Master of Business Administration from the Talal Abu-Ghazaleh Graduate School of Business and a Bachelor’s degree in Telecommunication Engineering from Mutah University. Highly organized and proactive, Alaa excels in decision-making, problem-solving, and enhancing team performance.