Basel Alkouz is currently a CEM Service Engineer at Huawei, leading the Zain CEM Project to enhance customer experience through data-driven insights and network optimization. With a Bachelor's degree in Communications Engineering, Basel has successfully managed various telecom projects, focusing on VoLTE experience management and service quality analysis. Previously, they held leadership roles at the IEEE Communications Society and PCE-FET, demonstrating a commitment to advancing customer experience management and engineering excellence. Basel's ongoing dedication to improving network performance and user satisfaction is reflected in their work with Huawei's SmartCare products and systems.
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