Michael Ivanov is an experienced professional in customer service and management, currently serving as Customer Service Director at Huawei since January 2013, overseeing the Deutsche Telekom Account and driving customer experience initiatives across Europe. Previously, Michael held the position of Management Consultant at Detecon International GmbH, where responsibilities included developing service quality concepts and leading significant projects across various regions. Michael's earlier roles included leadership positions at MTS Group and Siemens, focusing on service launch strategies and sales management in the telecommunications sector. An educator with a Master of Technology in Information Technology, Michael has demonstrated expertise in sales, project management, and technological strategy throughout a diverse career spanning over two decades.
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