Serkan I. is a Customer Experience Program Director at Huawei, where they manage a comprehensive customer experience program and focus on achieving organizational strategy targets. Previously, Serkan held various roles, including OSS/NMS Specialist at Turkcell and Technical Director for a modernization project at Huawei. They began their career as a Trainee Engineer at TUBITAK and have developed several tools to enhance operational efficiency in OSS systems. Serkan earned a B.Sc. in Electronics and Telecommunication Engineering from Kocaeli University.
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