For over 30 years, Hudson Software® has been the outsourced support partner that EdTech companies call when it matters most.

We specialize in outsourced technical support, quality assurance, and customer success programs for EdTech publishers and SaaS companies — and any software business where demand spikes and quality actually matters.
Our 100% US-based team handles end-user support for students, instructors, and professionals across K-12, higher education, workforce learning platforms, and beyond.

What makes us different: we built our entire operation around the academic calendar — one of the most demanding support environments there is. We scale up when the semester starts and scale back during off-seasons, without retraining costs, without burdening our clients, and without sacrificing quality. That model works in EdTech. It works everywhere else too.

Our services:
— Outsourced Technical Support (Tier 1–3, multi-channel)
— Quality Assurance & UX Testing
— Customer Success & Onboarding Programs
— Self-Service Portal Development

Hudson agents stay, they learn your product, and your customers reach someone who actually knows what they're talking about. Unlike offshore alternatives, there's no hidden retraining cost when your support partner truly knows your platform.

Publishers, platforms, LMS providers, and SaaS companies have trusted us for 30+ years. Let's talk about what that looks like for your business.

📧 emailus@hudsonsoft.com | ☎ (914) 773-0400 | https://www.hudsonsoft.com/

Hudson Software

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Hudson Software

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