Daniel Helguera

Daniel Helguera has several years of experience in customer support and technical assistance roles. Daniel began their career in 2012 as a Service Desk Specialist at Jabil, where they provided telephonic and personal assistance to users in English and Spanish. Daniel then moved on to a similar role at Jabil in 2014, where they also provided support to worldwide Jabil users and performed preventive maintenance on computers. In 2015, they joined Dell Services as a Senior Client Tech Support Associate, supporting Mexichem users worldwide with various IT applications. Later that year, they transitioned to Valeo IT Mexico as a Service Desk Analyst, providing assistance to Continental users globally and offering remote support. In 2017, they joined NTT DATA Services as a Senior Client Tech Support Associate, providing telephonic and personal assistance to Honeywell users worldwide and offering support for applications such as SAP and Outlook. Daniel'smost recent role is at NetProtect, where they worked as a Customer Service Representative, offering support to customers until 2021. Currently, they are working as a Support Analyst at Human API.

From 2005 to 2018, Daniel Helguera attended the Colegio Nacional de Educacion Profesional Técnica, where they obtained a Professional Technical Degree in Computer Hardware Maintenance and Digital Control. Daniel'sfield of study was Information Technology.