Michael Edelstein is the Managing Director at WestCap and an adjunct professor focused on Customer Success. With over 20 years of experience in Enterprise SaaS Customer Success, they have worked across various industries, from small businesses to Fortune 10 companies. Michael's expertise includes driving revenue retention, building accountable teams, and executing large-scale training initiatives. Currently, they are also a Customer Success Practice Lead at SaaSy Sales Leadership and serve on the Board of Advisors for the Customer Success and Insights MBA Program at the University of San Francisco. Michael holds a Bachelor of Science in Accounting from Ithaca College.
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