Oliver Day is a seasoned professional in conversational AI and customer support, currently serving as a Conversational AI Developer at HumanFirst since November 2023, where the focus is on transforming AI capabilities for global enterprises. Previous experience includes roles as a Conversational Engineer at CDI Services, where strategic chat and voice solutions were developed, and as a Conversation Designer at Travtus, contributing to the creation of a Rasa-based chatbot for real estate. Oliver also held various positions at Avast, including Customer Improvements Manager, where initiatives were implemented to enhance customer experience, and Customer Support Manager, overseeing the integration of teams post-acquisition. Earlier experience includes serving as Head of Customer Support at Privax Limited, managing a large technical support strategy. Education includes an MBA from the London School of Commerce and a BA in Political Science and Biology from Knox College.
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