Nilanjan Basu currently serves as the Salesforce Practice Lead at Humanize, where their expertise in strategic program governance and leadership drives the delivery of transformative digital solutions. With extensive experience in business development and digital customer engagement, they focus on enhancing customer experience through innovation and the integration of Salesforce with their GenAI platform. Previous roles include Director of Digital Customer Experience at Capgemini and Associate Director at Cognizant Technology Solutions, where they facilitated innovative digital solutions for clients. Nilanjan holds a Master of Science in Geology from Calcutta University.
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