Michael Roach is an experienced Information Technology Service Delivery Manager and product group manager in the banking industry. They have a strong background in analytical analysis, customer service, and requirements gathering, and have managed IT operations of 50 contact centers as well as various IVR applications. Michael holds a Bachelor of Business Administration and a degree in finance from the University of Phoenix, both with a 4.0 GPA, and previously studied Materials Engineering at The Ohio State University. Their expertise includes contact center deployments, project management, and operational efficiency, with a wealth of experience in system integration and problem management.
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