Ian R. is a Platform Engineer at Hyatt Hotels Corporation since 2022, where they focus on enhancing operational efficiency. Previously, they held the role of Junior System Administrator at SK Intertainment, Inc. from 2014 to 2016, leading initiatives to restructure server operations and improve customer service processes. Ian also served as a Support Manager/Quality Assurance Specialist, establishing quality assurance procedures and enhancing CRM systems. They gained earlier experience as a Senior Tech Agent at the College of Computing & Digital Media from 2011 to 2014, providing IT support to the academic community. Currently, Ian is pursuing a Bachelor of Science in Network Technologies at DePaul University.
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