Tia Gray is a Senior Manager in Knowledge Base Strategy at Hyatt Hotels, bringing over 14 years of experience in customer success and strategic relationship management. Previously, Tia held roles such as Senior Operations Manager at Marriott International and Senior Manager of Customer Care at LegalZoom, where Tia implemented training initiatives and operational strategies that significantly enhanced productivity and customer engagement. Tia has a proven track record of exceeding targets, fostering strong client relationships, and delivering exceptional service. Currently, Tia is pursuing a Bachelor of Science in Mass Communications at Norfolk State University and a Certificate in Hospitality and Tourism Management at Florida Atlantic University.
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