Tom McKeaige has extensive experience in technical support and identity management, spanning over 15 years in various roles. At Computer Sciences Corporation, Tom served as a Technical Support Analyst and BMC Marimba Specialist, providing Tier 3 support in a large environment with over 13,000 endpoints, diagnosing issues related to various Windows operating systems and Active Directory. Transitioning to Hyatt Hotels Corporation, Tom took on roles as an Identity Management Specialist and later as a Senior Identity Architect, focusing on troubleshooting escalated user issues within a Microsoft Forefront Identity Manager system that serves approximately 100,000 users. Earlier experience includes serving as an Assistant Controller and Sales System Administrator at Hyatt Regency Oakbrook.
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