Joan Kwak is an experienced customer service professional with a background in hospitality and a solid educational foundation in Hospitality Administration/Management and Marketing from California State Polytechnic University-Pomona. Joan currently serves as a Customer Service Representative at Hydraflow since August 2022, following a role as a Customer Service Assistant at Golfio Inc. from April 2021 to August 2022. Prior experience includes positions as Front Office Supervisor at Cambria Hotel & Suites Anaheim Resort Area and Front Desk Agent at DoubleTree by Hilton. Additional experience in customer service was gained as a Supervisor at CGV Cinemas and as an Office Intern at YWCA NOC.