Juan Cano is an experienced IT analyst currently working at Hydro-Québec since May 2021, where responsibilities include receiving, analyzing, and documenting incidents related to IT services. Previously, Juan served as an IT Technician at EXP from April 2019 to May 2021, managing technical issues and ensuring proper documentation of solutions. Prior experience includes working as a Consultant at CGI from May 2016 to April 2019, collaborating with technical teams to address corporate customer issues, and as an IT Support Analyst at TES in mid-2015, validating workstation functionality post-migration. Juan's career began at UNE Telecomunicaciones Medellin, from 2000 to 2014, analyzing and coordinating activities for network infrastructure projects. Juan holds a Systems Engineering degree from Fundación Universitaria María Caño, earned between 2008 and 2011.
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